Haven Handles guarantee
2-year warranty
Every product we sell is covered for two years from the date of delivery against defects in materials and workmanship. No registration required — your order reference is your warranty.
What's covered
- Defects in materials or workmanship under normal residential use
- Electronic failure of fingerprint, keypad, face recognition and card modules
- Motor, latch and internal mechanism failure
- Finish defects such as flaking or blistering not caused by wear
- Rechargeable battery packs that fail to hold charge within the first 12 months
What's not covered
- Damage from incorrect installation or unauthorised modification
- Cosmetic wear, scratches and patina from everyday use
- Damage from impact, forced entry, fire, flood or power surge
- Use of non-approved batteries, parts or cylinders
- Products installed outside their rated environment (e.g. non-weatherproof models used outdoors)
How to make a claim
- Step 1
Get in touch
Email havenhandles@hotmail.com with your order reference, the product model and a short description of the fault.
- Step 2
Send photos or video
A short clip of the fault and a photo of the installed lock lets us diagnose most issues the same day.
- Step 3
Repair or replacement
If the fault is covered, we ship a replacement part or unit at no cost. Return shipping for the faulty item is on us.
The fine print
The warranty period runs for 24 months from the delivery date and applies to the original purchaser. Replacement parts and units are covered for the remainder of the original period, not a new two years.
Locks must be installed according to the supplied instructions and used within their stated temperature and weather ratings. Commercial and high-traffic installations are covered for 12 months.
This warranty sits alongside — and does not limit — your rights under local consumer law.